Refund policy

Refund Policy

Thank you for shopping with Dynara. Your satisfaction matters to us.

30-Day Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging. To start a return, contact us with your order number and reason for return.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review your request. We will provide a replacement, exchange, or refund at no additional cost.

Order Cancellations
Orders begin processing shortly after they are placed. If you need to cancel or modify an order, contact us as soon as possible — once an order has shipped it can no longer be changed, but our standard return policy still applies.

Chargebacks
If you have an issue with your order, please contact us first so we can resolve it directly — this is usually faster than a chargeback.

Contact Us
If you have any questions regarding this Refund Policy, please contact us through our Contact page, by email at johnperrone254@gmail.com, or by phone at (631) 649-5125.